At JustSeva, operated by JUST SEVA PRIVATE LIMITED, your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access and use our website, mobile application, and services.
By accessing or using our platform, you agree to the practices outlined in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services. This policy applies to all users of JustSeva, whether accessing our services through a registered account, browsing as a guest, or using any of our digital products.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email, phone number, date of birth, gender, account credentials, and details of the services and transactions you make with us.
- Service Provider Information: Verification documents, professional details, and performance ratings, to ensure we provide verified and trusted service providers.
- Device, Location & Usage Information: Device and browser details, IP address, your location (via GPS or IP) for service delivery, and cookies or similar tracking technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, manage, and fulfil your service requests, and connect you with verified service providers.
- Personalize your experience and improve the functionality of our website and app.
- Process payments, refunds, and cancellations through secure payment gateways.
- Communicate with you, including booking confirmations, service updates, and (with your consent) promotional offers.
- Detect and prevent fraud, comply with legal requirements, and enforce our terms of service.
3. Sharing Your Information
We do not sell your personal data. We may share your information with verified service providers to fulfil your requests, with trusted third parties who support our operations (such as payment processing, hosting, and analytics) under confidentiality obligations, and with authorities where required by law or to protect the rights and safety of JustSeva, its users, or the public.
4. Data Security
We use industry-standard security measures, including encryption, restricted access controls, and regular security audits, to protect your data from unauthorized access, loss, or misuse. No online platform can guarantee absolute security, so please keep your login credentials confidential and contact us immediately if you suspect any unauthorized activity on your account.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, analyze site traffic, measure the effectiveness of our marketing, and show you relevant content. You can manage or disable cookies through your browser settings at any time, though some features of our website may not function properly without them.
6. Your Rights and Choices
Subject to applicable data protection laws, you may access or correct your personal data, request its deletion, withdraw any consent you've given us, and opt out of marketing communications at any time. Some requests may be subject to legal retention requirements. To exercise any of these rights, please contact us using the details below.
7. Children's Privacy
Our platform and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it. Please contact us if you believe we may hold information about a child.
8. Data Retention
We retain your personal information only for as long as necessary to provide our services and meet our legal obligations, such as tax and accounting requirements. Once it is no longer needed, we securely delete or anonymize your data.
9. Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by JustSeva. We are not responsible for the content or privacy practices of these external sites, and we encourage you to review their policies before sharing any personal information.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of any significant changes by posting a notice on our website or sending an email to your registered address. Your continued use of our platform after such updates constitutes your agreement to the revised policy.
Summary
At JustSeva, operated by JUST SEVA PRIVATE LIMITED, your privacy is our top priority. We are committed to transparency, robust security, and handling your personal data responsibly at every step. If you have any questions about this Privacy Policy, please reach out to us — we're here to help.